Case study · Mobile Apps
A patient booking app that cut clinic no-shows by 27%
ClinicPoint's clinics booked appointments over the phone and lost a fifth of them to no-shows. We built a React Native app with smart scheduling, reminders, and video visits, now handling 40K bookings a month.
Client
ClinicPoint
Industry
Healthcare
Timeline
8 weeks
Year
2026
0K
bookings per month
0%
fewer no-shows
0.0★
app store rating
01 · The challenge
Where things stood
ClinicPoint runs 30 clinics where every appointment was booked by phone. Front desks spent hours on scheduling calls, patients waited on hold, and one in five appointments ended as a no-show that nobody could backfill.
Healthcare apps carry extra weight: patient data rules, accessibility requirements for older patients, and integrations with a clinic management system that only exposes a dated SOAP API.
02 · The solution
What we built
We built a React Native app where patients see real slot availability, book in three taps, and get reminded at the right moments. Cancelled slots go back into the pool instantly and waitlisted patients are offered them automatically.
Video consultations were added for follow-ups that never needed a visit, and the app talks to the legacy clinic system through a sync layer we built, so front desks kept their existing workflow.
03 · The approach
How we did it
Map the booking reality
A week inside two clinics, listening to booking calls and tracking why patients actually miss appointments.
Design for every patient
Large type, screen reader support, and a booking flow tested with patients over sixty, not just the design team.
Bridge the legacy system
A sync service wrapping the old SOAP API, so the app reads real availability without replacing clinic software.
Nudge, do not nag
Reminder timing tuned on real no-show data, with one-tap rebooking that recovers slots instead of losing them.
04 · The stack
Built with
Chosen for this project, not from a default template. Every build gets the stack its problem deserves.
“Our front desks got their mornings back and the no-show rate dropped by a quarter. Patients in their seventies use the app without calling us, which honestly surprised everyone.”
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